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For phone calls and WhatsApp — within 2 business hours during office hours (Mon–Sat). For emergency hospitalisation claims — we respond within 30 minutes on WhatsApp, including evenings and weekends. Email responses are sent within the same business day.

Yes — even if your policy was not purchased through us. Our IDPCS 5-step claim support process (Inform · Document · Process · Coordinate · Settle) is available to everyone. Call or WhatsApp 97117 78778 immediately if you are facing a hospitalisation or claim situation — emergency support is available 24/7.

We have active partnerships with 9 of India's most trusted insurers: Niva Bupa, Star Health, HDFC ERGO, Aditya Birla, Care Health, TATA AIA, LIC, Bajaj Allianz and Axis Max Life. We compare every relevant plan across all partners — and recommend what is genuinely best for you, not what earns the highest commission.

MDRT (Million Dollar Round Table) is the most prestigious global recognition in the insurance advisory industry — only the top 1% of advisors worldwide qualify. Navdrishti holds both MDRT and the even rarer COT (Court of the Table — the 2nd highest global recognition, requiring 3× the MDRT standard). This means you are working with advisors who have demonstrated excellence in service, ethics and client outcomes at the very highest global level.

Everything can be handled completely online — video consultation, plan comparison, policy documents and even claim support are all available remotely. Our clients across Delhi NCR meet us in person if they prefer, but it is never required. Call, WhatsApp or fill the form and we'll handle everything.

Almost always yes. Corporate group covers typically provide only ₹3–5 Lakh — far below the ₹10–25 Lakh recommended for serious medical treatment at a quality private hospital. More importantly, group cover stops the moment you resign, retire or are laid off. A personal policy covers you for life, builds No-Claim Bonus, and is not linked to your employer. We help you find the right supplement to your corporate plan at minimum additional cost.

Completely. Your information is used only to prepare accurate plan recommendations and is never shared with third parties beyond the specific insurer you choose to proceed with (as required to issue a policy). We are IRDAI-licensed intermediaries with legal obligations around client data privacy. Our relationship with every client is built on trust — 3,000+ families have trusted us with exactly this over 22 years.